Update: Don't go here and don't get a membership. This place is a financial NIGHTMARE. After the last fiasco of them charging my card without my consent, which took months to fix, I cancelled my membership in July and two months later I'm STILL being charged. They had the paperwork, it was all signed and dated in January and I called to confirm with them in July. Doesn't matter. Every time you call you get a very nice person that explains very nicely how someone else must have done something wrong and you end up calling again a month later and explaining it all over again.
Write down dates and names you talked to. Their customer service and amateur paperwork filing skills have outweighed ANY amount of stress relief the massages I've gotten here. You deserve better!
Previous review:
I've had much better service at the Peoria location but as we moved, this location inconsistently insists that we have to contact our "home location" for issues. Sometimes they handle the problem and other times I have been charged money without consenting instead of using credits on my husbands and my joint account. My advice is don't sign up as a member, just go wherever/whenever it suits you. The two stars is for most of the massages being beneficial/good quality.