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  • I have really tried to give this location the benefit of the doubt but NO MORE! This is the 5th time (yes, 5th) I have given the Eastern location a chance. I thought maybe they had an off day or even an off month?? Though the interior is on point, they are lacking in the very place that needs to shine. The food quality is absolutely horrendous. Every time I have ordered any kind of burger the middle is pink and even RED. I didn't know fast food restaurants could cook their burgers at different temperatures (sarcasm)! And whenever I have mentioned it to the manager and staff they seem uninterested and like it's MY FAULT. Enter today's visit, which was from the pick-up window: On my order was the 4 piece nuggets, a double stack, a frosty and a strawberry lemonade. First the nuggets were NOT cooked all the way through because they were jelly like and the breading was very light in color, as if they took them out of the oil WAY too fast. The double stack meat tasted old and the bun was very hard and unpleasant. The frosty was rancid and I had to throw it away, not even 2 scoops I took. And the worst part was the strawberry lemonade! It was GROSS, and extremely watered down. I've seen the process of the drink and it's not rocket science. How hard is it to put strawberry puree, ice and lemonade into a drink??!! NEVER EVER going back! The staff needs to be RE-TRAINED or taught some common sense. Maybe the staff is too young? Or the management is not doing a good job hiring employees. Something needs to be done to fix the problems. Not only is this bad for the company but bad on the consumer who WILL get sick if things aren't fixed. Next time, don't worry so much about having a fireplace in your establishment and worry more about the food quality and service standards, Wendy's!
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