I have been a lifelong customer of Discount Tire, but I'm not anymore. This morning, (7-16-14) I had new tires put on my wife's car. When I left I noticed I had a tire pressure sensor light on my car. I went back and was informed that I had a cracked tire pressure monitor but it should be OK. I then said it's not OK the light is on.
We bought this car brand new in 2011. It has never had a flat tire. The only tires put on it were put on at Discount Tire. This was the second set. The tire pressure monitor is inside the tire / wheel. There's only one way to get to it and that's by removing the tire, which makes it rather obvious as to how it got broken. It had to have been broken when the tire was being mounted or dismounted. Discount Tire was unwilling to admit fault and said the best they could do in this situation was to ONLY charge me half-price for the sensor, which came out to $32.50. I feel I have been made to pay for their mistake and I'm not at all happy about it.. I hope they are happy losing a lifelong customer who has spent thousands of dollars there over a mistake they should have fixed without even telling me about. They knew they broke it, they should have just manned up and taken care of it. I will NEVER go back.
Update: Discount Tire made good on the sensor after my review came out. It's a shame it had to come to that to get them to do the right thing. In light of this and the good service I have received subsequently, I will bump them to three stars.