Pet Utopia did an amazing job on our dog Sasha. She was a knotted, crazy haired mess and is now a gorgeous girl and much cooler! She is normally very leery of strangers but was very relaxed and calm through the entire process. They made time for us even though they are super busy, which is always appreciated. They were very thankful to my husband as well, he is a combat veteran and the owner was kind enough to thank him for his service.Thank you Pet Utopia!