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  • My family and I used to eat at Panera at least once a week for a long time. However, over the last couple of years we noticed a severe decline in customer service and especially the quality of the food. We pulled back on frequency of our visits due to these factors and other dining options. We've probably been there twice in the last 6 months with so-so experiences. At the urging of our sons, my husband and I ventured in again for lunch. BIG MISTAKE!!!! First of all, it wasn't very busy. Secondly, our cashier was nice but as we found out Very Incompetent. Every one of our orders was prepared wrong. That's 100% for the bad. Unbelievable. If that wasn't enough we waited 15 minutes to get the wrong order and had to wait an additional 10 minutes for the re-make. The quality and consistency wasn't there. Also, there was no management roaming around at all to greet us or listen to our displeasure. We spent $48.00 for HORRIBLE food. On top of that, all 4 of us were stricken with severe stomach issues (I'll leave it at that) as a remainder of our horrible lunch. I am utterly disappointed. Panera has seen the last of us I'm sooty to say. R.I.P. Panera.
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