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  • I am posting this just to see if the corporate office pays attention to their customers. I went in around 2:30 PM Saturday, November 5 to buy the Shredded Chicken Salad, one of my favorites. I am a regular customer here. The woman at the front of the assembly line couldn't wait for me to get closer to her to place my order, she starts yelling can I help you over 3 other people. I ignored her till I got closer and than said what I wanted. I also always ask that they drain the beans, ( I don't like the soggy bottom), so she puts rice and beans in the shell then says, "Oh, I'm out of shredded chicken.". I asked if they had more, she hesitates, but didn't ask anyone and said no. She tried to get me to go with the grilled chicken which of course costs more. I said no, and repeated my question to whether they had any more of the shredded chicken. So I told her to forget it and left. Now I should have called for a manager at that time but hunger and frustration made me not a nice person to deal with at that time. I got in my car and went to another place to get lunch. I then decided to call the management and report her. They put a guy on the phone who sounded like a young kid and claimed he was the manager. I explained the issue and told him that I felt she should have checked with the kitchen to be sure they were out and then offer me a substitution at no extra charge. He then informs me that they were temporarily out of the shredded chicken but it was now there. I was pissed!! I let him know I was not returning that I had already ate. He said okay, didn't offer up any discounts and said he would talk to the girl. Very disappointed with you Cafe Rio. I am a regular customer and have been for several years. If this is how you treat those of us who give you steady business, perhaps we should go back to Chipotle Mexican Grill or find another mexican restaurant to frequent.
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