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  • You can judge a company by how they handle problems. Steve just called my husband and Berg is going to do the right thing. I posted this Google review and received a response from Berg...I was told to call a non-working number. Now that's customer service! Don't let them fool you into thinking they are taking care of their issues! May 10, 2015 we bought a certified pre-owned 2011 F350 dually with 22,000 miles. Less than 6 weeks later, as we were returning from a camping trip on the Rim, we noticed a bubble in the driver's side front tire. We changed the tire and realized the tires are 5 1/2 years old. Even though the tires have a reasonable amount of tread, the age of the tires deemed them unsafe. We placed the tire with the bubble in the bed of the truck until the next day when we could contact Berg. The temperature was cool and only reached mid-80's but when we looked at the tire that afternoon it had burst. Thank God we changed it because we wouldn't have made it even a few miles without a blowout...a disaster when towing a 16,000 pound trailer. We brought the truck to Berg the next morning where we were initially told all the tires would be replaced. After a couple of hours the manager called to say Berg would not replace all the tires even though he felt it unsafe. Well, after several phone calls and elevating to someone of an unknown position who makes decisions like this, they told us they would replace all the tires, albeit that we would have to pay $600 towards the cost. I don't know about you, but if you spend $50,000+ for a 'certified' vehicle you would think the tires would last longer than 6 weeks! We went to pick up the truck and they replaced all the tires except the spare, even though the service manager said he wouldn't feel safe driving his family on that tire! It makes no sense to go through all this effort then fall short of doing the right thing!. This is the 3rd truck we've purchased from Berg and we've had all the service done at Berg on the last truck, but this experience will be our last with Berg. Too bad, we thought they were a reputable company that believed in doing the right thing by their customers. Disappointed!
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