I won't rate this a one star because the young kids working there seemed to be trying but obviously lacked any proper training. Getting an order wrong is not a big deal. Not rectifying the problem in a timely manner ups the ante a bit (I finally walked out after paying for but not receiving my order). But I can look past that...hence, why I still managed to give them 2 stars (again, I won't blame them totally for a woeful lack of training). It's when you take the product into consideration that drops their rating drastically. The chicken sandwich I received had no toppings such as tomato or lettuce, just an accidental drop of cole slaw from a different order. The breast itself was half the size and thickness, ie. small and thin,of a breast found at let's say Chik something or other. Of course I didn't taste because I never received my correct order. 6.99 for this minute thinness of a "breast"? Me thinks nah.