This place is right by my work so more often than not I find myself in here grabbing a quick bite only because I'm pressed for time and I'm sick of everything else in the food court.
Maybe 8 out of 10 times they either get my order wrong or forget/run out of something. Sometimes they're out of the dinner rolls, or chocolate chip cookies, or maybe they won't put any cheese on something that really needs it to be worthwhile. Most of the time their customer service is alright though; the cashiers are normally very friendly and the food comes out quickly despite business levels.
Sure, I can deal with a chain place like this being a little inconsistent, but for the prices they charge and how wholly underwhelming the food always ends up being, my visits here are probably going to stay limited to the nights where I don't have much time for anything of real substance and I want to eat something with a vegetable in it instead of just getting a slice of pizza.