I'm going to upgrade my review to 3 stars because the owner contacted me immediately after my initial very bad experience. I was impressed that he takes pride in his business and was willing to show it. I was going to take him up on his very generous offer of a free wash but... However, the time was never right, I feel pretty sure that they do a great job but this sort of modern businesss model with all the fees and upcharges is very offensive to me.