| rev:text
| - I'm really surprised that the other reviewers had such a bad time in this store.
My last carrier was Alltel, and Verizon gobbled them up this year. Being a cell phone owner since the days when they came in a bag like a heavy small carry-on bag, I have to say I HAVE NEVER HAD A PLEASANT EXPERIENCE IN A CELL PHONE STORE BEFORE. EVAH.
I've had a Treo for many years. Last year, I dropped the phone and broke the screen. Went into the Alltel store and they literally said to me, "sorry you're screwed; we don't replace screens; you have no insurance; you're still under contract" - so my only solution was to buy a new one for $600 according to the very harried and unpleasant rotund pimply fellow at the Alltel store. Methinks there must be another way!
So I got on line and found this PDAparts.com for replacement screens. They warn you: this voids any warranty!!! But it was "only" $70 so I went for it. They actually have a step-by-step video posted on YouTube on how to replace the screen. Scary, but my trusty friend/co-worker Chris is an engineer so he did the dirty work for me in about 5 minutes flat. YAY. Phone worked perfectly until.... one day... the screen just went blank.
So I'm hosed now right? And it's December. The phone technically still WORKED, as in: it rings, and I can fumble to answer it... but I can't see who's calling or who is texting me or make calls... or read my emails... so it was kinda limiting.
So with much trepidation I wandered myself over to the Verizon store on Camelback, figuring I was now only 1 month away from the end of my contract and maybe I just had to bite the bullet and switch to a new phone. They don't make the Treo 755p anymore, and I really didn't want to learn how to use a whole new phone... too busy. But I guess I gotta.
So you walk in and they ask you: do you need service or sales, and what's your name? Service... Jane. They put you on a list which is on a big monitor, and tell you: you are 4th in line for service. Sigh... look around... and not 5 minutes later, I'm called up.
The very friendly and CUTE guy who helped me took a look and agreed, the screen is fried. Do you want to pick out a new phone today, or can you wait a few days to get a refurbished 755p? Huh? I could get another 755p? Yes we will replace your phone but we don't have them HERE so you'd have to wait a few days. Um... okay... I guess I can wait, but, how much will that cost? "Oh, it'll be free." FREE? Sold!
The people working there were joking around with each other, easy going and super helpful. There were other people in the store who were clearly stressed and in a bad mood, and from what I observed these folks were super-great at defusing them.
Something good is going on at that shop and based on my experience (a) I highly recommend them; and (b) I'm sticking with Verizon!
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