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| - Probably one of the most deceiving places I've ever lived at. Couldn't wait to get out of our lease. They are extremely helpful and friendly before you move in, but once you sign that lease, they treat you as if you're a burden and you're wasting their time. Every time I placed a work order I would give them a time frame in which I was available, and they would not only miss it, most of the time they wouldn't even show up. Or they would show up specifically when you said you were unavailable. Every time I would call the office with a question, either they wouldn't answer the phone, or they would gather you information and say they would call you back......and they never would.
And parking is a joke. Especially if you get off late at night, you'll be parking halfway across the complex. When you move in they ask you if you want a garage, when you say how much, they say " well they were on sale for $35 a month, but let me check". Then they say " oh you just missed it. Don't worry they come up all the time at that price", but they never do. They're always $80 a month.
And the apartment itself. It may look nice, but it was so cheaply build. All the fixtures fall apart and need to be repaired by maintenance. In ours, we had 4 cabinets fall apart, our toilet stop working, our faucet in our sink break, our kitchen light fixture needed replaced, our washer break, our deadbolt break, and there were multiple places in our kitchen where the floor would feel like it was going to fall through and bow (but when I told maintenance, they said it was normal and happened in all the apartments). And we aren't rough on our things. We've never had so many thing break in an apartment before. Especially one that's only a couple years old.
And don't get me started on the poor grounds keeping if you're not by the front office. We were in the back of the complex and people were slobs, but they didn't do anything about it. There was an old dirty mattress thrown in the rocks surrounded by dog poop(just at the bottom of the stairs) that was there for a month before I called and complained. Then April at the front office said," well we can't know about these things unless our residents inform us". So obviously they don't care to check the property. How could something like that be in plain sight for a month without a worker noticing it? And there was always dog poop........EVERYWHERE!!!!!!! And so many lights in the parking lot and walkways were out. Making it feel so unsafe.
Speaking about safety, forget about it. The community isn't gated. And it's just off of a hiking trail where shady people hang out at night. I've seen cars broken into, mopeds ripped apart, and my motorcycle saddlebags being broken into, and having all the contents stolen (twice). When I said something to the office, they said, " well we have security". Meaning a 21 year old kid with a flashlight who would sit by the front office on a bench playing on his phone all night. (When I told the office this they said oh that's not good, yet nothing was done because, " he works for a private company). When I asked for a cheaper garage because if my motorcycle being broken into twice, they said ok well give it to you for $20 off a month. But then they still wanted another deposit. I asked if we could work anything out. They said they would call me back. Which they didn't. (Remember, they never call you back. Especially if you're upset about something).
Had random people knock at my door throughout the day. One guy was even going door to door, trying to look into apartments. Metro was called and responded, but the guy already left. The front office also didn't seem to care. Remember, unless they're trying to get you to sign a lease, you're a burden.
And speaking of. After all this excitement, when you're nearing the end of your lease, they'll send you a letter saying " because of the cost and high demand for a safe and luxurious community" you need to pay another $40 a month on your next lease. So you can go through the same crap, for a higher fee. And they'll send it three or four months in advance and tell you that you need to make you're decision within a couple if days. Trying to bully you into it.
Oh and they had the same dirty and torn US flag flying the entire time I lived there. They would never take it down, even in a storm. It bothered me. I said something. They didn't care.
So to end all this. Don't trust them. Have insurance on everything, because it'll probably be vandalized or stolen. Carry a gun with you. (The only time I've ever drawn my firearm was near the parking lot if this community when a couple of guys were trying to break into a car with a crowbar, and I said something, so they started walking towards me with it) they then ran off.
Oh and don't park near a street lamp on a windy day. (Remember cheaply built) they were always falling over in the parking lot and breaking.
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