I came here yesterday to exchange for the same boots I bought less than a month ago. Victoria helped me and she was excellent. She had an associate in the shoes dept to get another pair, but they didn't have the right size. Victoria didn't mind checking other stores to see they have them available in the right size. She called the 215/Flamingo one and put a pair on hold for me. Victoria was pleasant, kind, and friendly.
The only downside during my visit last time was the manager. The manager, Chris, could have been a little more pleasant when Victoria asked her a question for me about ordering the shoes online and having them delivered to their store since they didn't have the same size in store.
I headed to thr 215/Flamingo store later that day and exchanged for a another pair.
Thanks Victoria for making my exchange experience a good one yesterday!!!