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| - I bought a Groupon for this place...$49 for a cleaning. I was really excited about it since I hadn't had a dental exam in awhile and I had a tooth that was bugging me...I figured I could at least find out whether it was a cavity.
The office location is in an old building off of 19th Ave just north of Indian School and it's hard to figure out where to park or even where to go once you get in the building. And while they've done a decent job trying to make the inside of their office look better, the whole place still feels a bit dismal...maybe it's the lack of lighting? Anyway, after arriving and filling out the paperwork, they took me back and proceeded to check my gums and give me x-rays. The hygienist and tech were curt and not particularly friendly, but they did their job quickly.
Then the hygienist informs me that they cannot do a teeth cleaning on me because supposedly I have periodontal disease. hmmm. so, I ask, what causes it, where is it specifically, etc. Turns out that I have some spots in my mouth where the gums are too deep. There are three spots, 2 of them on each side of the tooth that hurts and one on the other side of my mouth next to one of my back molars. Why three spots=periodontal disease, I don't know, but my bigger concern is "do I have a cavity?" I get the stat answer "the doc will have to look at the x-rays and tell you that"....
So, in comes the Dr. Her exact words were "You probably have a cavity back there." what???? probably?? So, I ask "What do you mean 'probably'?" "Well, I would suggest that you go ahead and get it filled since it's probably a cavity, but we can't really tell right now." ??? Um...I remember back in the day, when I had an awesome dentist, that there was no question to my dentist whether or not I had a cavity...you either do or you don't...period. Why is this Dr. so confused? look at the x-ray, poke around at my tooth and and answer yes or no...that's your job. I'm not going to get a tooth filled just for the hell of it!
The doc then leaves and the office manager comes over to get me. Confused, I ask, "Aren't I going to get my teeth cleaned?" I am told that since I have periodontal disease they can't clean my teeth and that I will have to fix the periodontal disease first. I am baffled that they can't avoid the two spots in my mouth...but fine, refund my money and I'll be on my way to another doc that can actually figure out whether I have a cavity.
No luck getting my money back...in fact, she whisks me away to a room they've set up with creepy posters of periodontal disease and leaves me to read a pamphlet about it. When she returns, a full 5 minutes later, she proceeds to try and sell me their periodontal disease treatment...a whopping 875 bucks...complete with the "your teeth are going to fall out and you have to get this done soon." She tells me that this is the "discounted rate especially for Groupon holders" and that they will apply my $49 credit with their office to the total. Feeling like I'm in some sort of multi-level marketing meeting where they're trying to sell me a get rich quick scheme, I tell her that I don't have that kind of cash laying around. Unfortunately, that doesn't phase her sales pitch at all. She says they have credit financing that I can apply for right then...yes, kids, I can take out a loan to get my teeth cleaned...only 20% interest.
At that point, I'm thinking it's candid camera and someone's going to jump out and say "just kidding...hahahaha, we really gotcha!" But no such luck, I decline the loan offer and leave their office as quickly as possible...no refund, no teeth cleaning, and no clear answer on whether I have a cavity.
I'm giving this place one star for these reasons:
-incompetent dentist
-ridiculous sales pitch...they clearly need money if they want me to get a filling just for the heck of it!
-not giving my money back or at least cleaning my teeth
-dismal office
(Incidentally, my husband went to his dentist and they said he had periodontal disease too. They did a regular cleaning on his teeth that day and then told him to come back for several deep cleanings, which only totaled $500!)
(as of 11/18/10: I went to my hub's dentist. I don't have periodontal disease and I don't have a cavity. huh....)
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