I actually enjoyed the drop off and pick up!
My pup is a 6 month old Pomeranian. Not neutered. He wasn't able to play in the big room, which was totally fine because he tends to get rough but he did get undivided attention with the workers which we didn't mind.
We heard he was played with for a short period of time which the other time was used for snuggling! We laughed hearing this because he is a snuggler and very fluffy! So hard to resist. He seemed very happy when we got him! I appreciate the time and effort they put in to make him feel comfortable. As he never really leaves my side :)