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  • I really wish I had looked on Yelp or Consumeraffairs.com before I signed up with this vile company. I was thinking of switching from Cox when a Centurylink sales guy knocked on my door. I should've known what he was selling was too good to be true. He told me that, after all the promotional rates kicked in, wireless and Prism would be about $80. What he didn't mention was that this was before all the hidden costs appeared on my bill. My first bill was a major kick in the stomach because, evidently, the promotional rates don't apply to the first bill...or something. I had to pay about $214. When I tried to get an explanation from one of the storefront location reps, he was beyond useless. He actually told me to go on the website for help!!! At least the chat reps are better. So I decided I would mark the date on my calendar that frees me from this one-year contract from Hades. (Believe me--it's circled and highlighted.) But, nope, the nightmare will clearly continue before that date rolls around! This morning, only three months after my contract with Centurylink started, I received a letter telling me that "we must periodically adjust rates as a result of providing state-of-the-art-service to our customers." And, voila, we have ten more dollars a month to pay now, out of the blue. As others have noted, I have no idea how this company is still in business. Truly--check out Consumeraffairs.com and see how many ticked off customers want to start a class action suit against these scumbags. I'm praying that there are no more surprises in store, but I can't be optimistic about that. Bottom line--if a Centurylink sales rep comes knocking, shut the door as soon as you can and just cut the cord on cable.
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