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  • My experience at Sanderson Ford was extremely rude and unprofessional. I went there ready to purchase a car outright. No financing, no credit, nothing tricky I get the car they get my money. The particular car was a model I've been looking at for weeks and have decided upon previous to going down there. So that means no browsing, no test driving, no run around. Pretty much a dream come true for a place wanting to sell a vehicle. Unfortunately I guess my money must be no good to them. When I showed up I was greeted by a salesman named Robert Collins he was friendly and we talked for maybe 5 minutes. He said he wouldn't be in a position to answer some of my questions and a manager would be the better person for me to talk to. He brought me inside to speak to a manager named Andy Reece. He was very unhelpful and rude from the beginning. I was not invited to sit down so we could discuss the deal or reach a agreement. Usually your welcomed in and made to feel very comfortable. So I was surprised by the entire demeanor he gave. He clearly made the assumption that my ability to purchase the car outright in the manner I intended was something that wouldn't be possible for me, and pretty much didn't want to be bothered with me. He told me that the price I had been told was what he offered and to take it or leave it. I've been to many dealerships and never had one so uninviting and not interested in making a sale as this one. I'm sure he may not be accustomed to someone of my appearance to be able to walk in to a dealership and be able to purchase a car outright. But the mistake was his and they just lost one of the most cut and dry sales they could have possibly made. And I highly recommend if you're looking to spend your hard earned money on a vehicle go to a dealership that appreciates your business the value of customer service. Cause you will not find that at Sanderson Ford.
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