This is the last time I ever go to this Red Robin. We went kind of early, expecting a wait. They told us it would be 30 minutes. It turned out to be 45. No big deal. On the way to our seat we saw the number of un-bused tables. The lobby was full of people waiting to get in and 30% of the tables just sat there. In fact most of those tables went un-bused while people waited. You could tell that the manager of this place just didn't care.
The food took forever to get there and the fries were old. We ordered a refill of the endless fries and never received them. Wait staff were checking their phones in the dining room. Kitchen staff were coming out to check the TV even though the game wasn't starting for 30 minutes. All told we were there for 2 hours and 10 minutes. That is not good when you are there with kids. And it is not good for the restaurant when they need to turn over the tables fast.
Then I had to take my kid to the restroom and it was like we were in a third world country! There was some kind of hair net/dew rag on the floor and both toilets were stopped up.
I should have known when I saw the health rating of 94 that we should have gone elsewhere. Never again there are too many other good burger places in CLT.