Horrible customer service. I ordered two lunch specials and specifically asked for ranch sauce. When my order arrived, no ranch. No ranch, no ketchup, no napkins or utensils... (btw I ordered lasagna and cheesesteak sandwich with fries.) I called the restaurant to ask if it might've dropped in the drivers car? But the lady who picked up my call was so rude!! She said I never ordered ranch. She said there's a brown paper bag with ketchup and utensils inside my plastic bag with the food. When I mentioned that there is no brown paper bag. she rudely and blatantly said "well, you're at home right? You should have utensils. And I'm not having the driver go back for 3 packets of ketchup". Here's the thing, I never wanted or expected someone to come back with "3 packets of ketchup" or anything else for that matter. I just wanted to know if it might've fell inside the drivers car! Wow. This lady was belittling the situation by emphasizing "3 packets of ketchup" over and over during the conversation without allowing me to talk or get a word in edgewise. If she had just allowed me to finish talking this situation wouldn't have escalated to this. You just lost a long time customer.