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  • We love Firehouse! But this particular branch seriously needs a lesson in customer service. We ordered our subs and they were completely cold. I went to tell them and asked if there was anyway possible they could just warm them up. The cashier told me no, and that they would just remake them. The whole rest of the time we were there, the staff openly was talking bad about us, and giving us dirty looks. As a manager at a restaurant I know how frustrating it can be to deal with costumers, but i would never tolerate my staff acting like that. We will never go to this Firehouse ever again.
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