The sister that owns this fairly fast growing gas station had a great product, decent customer service, listened to customers concerns and even requests to carry certain cigarette and soda brands like coke zero not just diet coke and had low gas prices. They offered credit or cash sales with no increase for credit cards. I was happy to see them come to town. I teach business classes at csn so I look for these things and we talk about local businesses in class.
These stations advertised lowest gas prices, that's not the case anymore, to use a credit/debit/cash card, there is a 6 cent increase per gallon. Customer courtesy by staff is consistently terrible by 90% of staff at all locations, including the owner. Prices on store items are not even labeled. U have to take item to register to scan to get price. An inconvenience for staff and customers alike. The owner doest seem to care about customer comments at all. If u are lucky, u may receive a disgusted sigh. A particular African-American lady who rotates stores is the worst person to be working with customers and the Caucasian lady at the Durango location who is the owner is even worse. Owners/managers/leaders set the tone for a business. Any improvement can only be modeled from the top down. There is a dark and flat mood in these locations but generally are very clean locations.
They have given away their competitive advantage and have quickly eroded their higher status in this industry to one of this city's worst in my opinion. I'd rather give my business to am/pm or comparable gas station, at least i know i will more likely than not have a better customer experience than this once up and coming business. I can't imagine any business doing so well that they can afford to give or lose their current customer base to a competitor. Very unfortunate but then again, I care more about this business than the owner does. Thanks for reading.