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  • I went here a few weeks ago, because I've just moved to the area. I've made it a purpose to hop around to different nail salons so I can figure out which will be my regular spot. I came in to get a gel manicure, and sat down at a table. I currently had gel nails on, and needed to get them removed. The manicurist broke out his clippers and wanted to peel my nails off - as opposed to soaking them off (which I've had done EVERYWHERE else). I asked him to soak them off instead of peeling, and he got very short with me, telling me that's not what "they practice" because soaking in acetone is "bad for your nails." I explained to him that peeling the polish off isn't going to help either, as my nail will go with it. I couldn't win - and after me asking more firmly, he soaked them off. While he was doing my nails, there was a "new guy" there, and he was explaining to him everything that had to be done. This, to me is fine - everybody has to learn something at some point. But it got very strange when the lady getting a manicure behind me was complaining that her neck hurt. The man doing my nails told the new guy to get up and go massage her neck. This to me is strange, and not something I've seen in a salon, unless it has been very high-end. Lastly, I was given a massage (on my arms) in-between having my nails removed and reapplied. For me, this isn't really a normal process, as I enjoy getting the massage at the end of everything! I asked if he wouldn't mind waiting, and he didn't listen to me. In the end, my nails looked good, and lasted just as long as the rest of mine have... however I won't be going back. I'm huge on customer service, and don't really feel like getting push back when I'm asking for something and am more than willing to pay for it.
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