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  • If I could go back in time, I would have never allowed them in my home. The first issue is when they suggested I make two claims. Without mentioning that I would be without a kitchen for 3 months, would loose my insurance and be discredited to all other carriers for having two claims. The additional costs I will pay in premiums make all the headache not worth the insurance involvement. Their only concern is to sell you on the demo, not anything after that. Then they don't give an honest representation of the process and who is responsible for the work. For example, they told me they would handle the whole restoration process. But that was actually handled by myself and another party (who does the actual restoration). I got a different story from everyone I talked to. The third issue is their cost. Having them show up basically ensures the estimate will go over the $10,000 threshold, causing much drama with insurance and my mortgage company who have special processes for claims over that threshold which severely delay payment. They sent over an unskilled crew of guys; half of them stood around, and one made comments about how more people on the job would make more money for the crew. Skilled demo crews are much faster and not nearly as expensive. They are not a restoration company and do not have a licensed contractor to repair all they've demolished. They are a demolition crew and then leave fans to dry out. They don't know how to rehang the doors they've unhinged and I found the handful of screws they forgot to put in. It's a hack job at best; not reconstruction. The "clean rooms" they set up are not worth the effort. Everything I own was still covered in plaster dust. The mess they caused by removing my kitchen door (without rehanging it properly), stapling plastic into walls and ceilings and using duct tape to set up a "clean room" was completely unjustified. I had to have all the areas repainted and if I really wanted it done correctly it would have to be retextured also. They didn't give me a chance to inspect if there was actual damage. They threw out what we're probably perfectly good cabinets and the drawer fixtures before I had any chance to determine that we needed it to return the items back to the original state. I definitely got the feeling that my working class home was not worth their courteous attention. It was a wham-bam-goodbye-ma'am project. Although from the checks my insurance company sent for them, they're better paid than most attorneys and CPA's I work with.
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