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| - So far, I have mixed feelings on this office. (And my dog, Layla, was not at all impressed.)
I had been going to another facility for years, and loved them - but they recently went out of business, and my dog's vet is now here at Bethany.
My first impression (telephone) was not fantastic. I understand policies are policies - but some make no sense. My dog has been on an anti fungal for Valley Fever for years. We used to do blood tests every three months, but last year decided to do every six months, due to my dog's slow response time to the meds. She was tested less than three months ago. I have her records from the old clinic. And it's the SAME vet. Even with an offer of me hand delivering her records - to the SAME vet that has been treating her for years, they refused to renew the prescription for meds until she was physically examined at Bethany. No need for a new blood test, it's fine to wait until May for that. Really, just an exam. So I felt it was a "let's get money for doing nothing" policy. There were a couple of non urgent issues I was able to address (I was going to wait 6 weeks - when I have to take the dog in for her vaccinations - you know, a real reason to take her in!) but decided to bring them up at this visit, as we were there, anyway.
The office itself gave my dog the creeps - and me, too. Just a really bad vibe from the time we walked in the door. The place is clean, and the staff was friendly, so I can't specify what bothered me about it - but my pooch has never been that unhappy so soon after walking into the vet.
On the flip side - Dr. Afek is just plain awesome! I really like her, and trust her to care for Layla. And while I realize there are many great vets in town, it gives me peace of mind that Dr. Afek has known Layla since I got her, almost six years ago. We got the prescription renewed, as well as some other meds.
The receptionist has given me follow up calls to ensure Layla got the meds that were ordered, and just make sure all was well. I do like the customer service level of follow up - and have no qualms with the care received.
I also like the hours - past 7 most nights - which means I won't have to alter my work schedule for routine visits. That's definitely an added bonus for me!
I'm planning to stay with Bethany for at least a few more visits - and see if it was just that original "no meds until physical exam" policy that left a sour taste in my mouth - and truly hope to add more stars to this review.
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