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| - Terrible. Really, that is the only word you need - don't bother reading more because "terrible" really sums up the dining experience at Szechuan Express.
We ordered via grubhub's app. I ordered General Tso Shrimp, shrimp fried rice and a small extra white rice. The app offered a coupon so with 2 sodas I met the minimum to add on a free Young Chow fried rice. Yea! Here comes dinner!
Delivery took a reasonable amount of time. The bag arrived and everything is packaged in Styrofoam. Two things here: 1. Who uses Styrofoam anymore?? it is terrible for the environment and 2. Styrofoam makes everything inside soggy. Yuck. And the sodas arrived warm. I guess they thought we'd like them for later or they are just too lazy to make the cokes cold.
At this point I notice that there are not only zero fortune cookies but zero packets of condiments. My kid was super bummed about the no-cookie bit (me too). Now for the food.
General Tso Shrimp. The shrimp are fried in a heavy batter, like a thick, cheap tempura. Since the batter takes longer to cook it does not take a genius to figure out that the shrimp is so over cooked that if you are lucky it is only just rubbery. Half of them were bone-dry and hard. Yes, they were that over cooked. I included a photo - the shrimp is a the bottom and is so shriveled that it looks just like the gummy tempura batter. Disgusting. (psst - try this at How Lee - AMAZING)
Shrimp Fried rice. Wow. This was even worse. How they managed to hit both salty and bland is beyond me. The after taste was weird and off. It coated inside your mouth like dirty grease. One bite and the rest in the garbage.
Young Chow Fried Rice. I have had this before from a different place and that place was awesome. This one... and I am not exaggerating... made my daughter cry when I told her that was her dinner. Yes, full tears. I took a closer look and totally got it. I included a photo of it. The pork looks like jerky. I think there was chicken in it, who knows. It looked like vomit. I am not sure I would feed this to a dog it looked so unappetizing. The shrimp looked ok comparatively. No one ate this.
The white rice... yes, the ONE thing EVERY Chinese food place should be able to get right was even dry. Scraped up dry bits from the side and bottom.
It's been just over an hour - and yeah, I ate some, like an idiot. I was starving. Now I feel sick, that bloaty, nauseous feeling with a slight headache bad food feeling...
Terrible. Just terrible.
edit: 9/3/2014 - the business and I had a colorful back and forth about my review over the weekend and the manager indicated that in order to have a satisfying meal that the diner should only eat in or pick up - that the delivery changes the quality of the meal.
While I have my own opinions about this it appears that he likely also complained to YELP about my photos (and likely my review) of the meal I was served by his restaurant. these images, most notably, showed a shrimp so completely over cooked that it had shrunk to about 1/3 of its normal size and was swimming inside of the breading. the other image showed dry, unappetizing fried rice.
What struck me the most about our emails was what I perceived as a complete lack of professionalism and inability to listen to feedback from a customer. Further, if he feels delivery is the issue when why offer it? To be honest, the delivery was the only thing that met expectation - it arrived within 45 minutes. I have ordered take out from a wide variety of places and have had great meals with it taking even longer to get to me.
so, bottom line for me? the kid who is managing this restaurant pretty much reinforced my opinion of his business. there are a LOT of options out there in this category and i will happily spend my money at any of those before I spend another penny with this place.
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