I've been going to the store now for 10 years since we purchased our white faced cockatiel. I love it. I think the employees of the store are the most knowledgeable bird people in town. I regularly take my cockatiel back to get its wings clipped.
I personally feel with some of the negative reviews on the store are from animal rights activist that hate the store for what they sell. Many of these negative reviews are absolutely false. I've been going to the store at least every few months for the last 10 years and I can personally attest that this store is clean and orderly. Yes, it's loud because there's a lot of birds in there. But all the birds appear to be happy and well taken care of.
On another note, this is the only store my mom will take her African gray bird to get its wings clipped.