Although there was nothing wrong with their service (ie - we never had any more or less bugs) I could not get them to call before they came. I repeatedly called the office and asked them if they could come on a specific day of the month, each month at approximately the same time. I have a compound like backyard, with small dogs, and I like my privacy. To find someone in my backyard spraying without knowing he's out there, freaks me out. I finally fired them after talking to both the technician and the owner or operator at least four times about this issue. Hopefully the new company will stick to this simple request because Bills could not. Strangely, both the gardener and the pool guy get this...do you think Bills just has so much business they can afford to lose a customer? I guess so.