The first time I went I had a fantastic experience so I happily recommended it to friends and went back.
Total nightmare. The lady doing my nails cut my big toenail approximately 1/4 inch down into the nail bed!!!!! It hurt a bit which was nothing compared to when she started trying to pull the piece which is attached to my skin out. I was totally shocked. I pulled my foot away and all I could ask was "why would you do that?" over and over. I told her not only had she put me at risk for a fungal infection but that because I was bleeding, I could also get a staph infection. Needless to say I told her not to touch my feet and left. (I took a photo which I won't share but is proof) I went to Beauty Line and they managed to save the nail by gluing it with paper that patched it until it could grow out.
Kinda a gross story I know, but better safe than sorry.