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  • I want to preface my negative review by saying that I love REI in other cities. They usually have great service which makes up for the slightly higher cost of their items. I have no idea what's going on with this location. The last time I was at this store I had three different people asking me if I needed assistance within five minutes of my arrival. I wish I could say this was a regular occurrence but the staffing is so irregular you can have a great experience one time and a horrible one the next. Tonight I was at the store for a half hour trying to find anyone to help out on the cycling section. Two guys were having a lovely chat with a customer at the repair desk, there only two other people on the floor, the cashiers were completely overwhelmed, it was just ridiculous. What's even sillier is that it wasn't busy by any stretch of the imagination. I finally gave up and left which apparently was the signal for one of the repair guys to casually saunter over and asked how everyone was doing. It was actually insulting. I'm really sorry I purchased a membership at this store and at this point I don't see myself returning. Looks like I'll be going to Sportsman's Warehouse for the rest of my outdoor purchases while I'm in vegas, EMS on the east coast, and Mountain Eastern Co-op in Canada.
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