I used this salon for over a year- I stopped my membership about 4 months ago for no reason in particular. I went back yesterday and of course they wanted to charge me a $20 sign up fee- although I've been tanning with them for a long time. They said they couldn't wave the fee. The problem is, in the year that I tanned with them I had to call corporate on three different occasions because the staff didn't know what they were doing regarding billing/policies etc. I was hesitant to go back yesterday, and of course- they were not accommodating from a business standpoint, so I did my one time tan and told them I will be getting a membership elsewhere. I've had multiple problems with them over the past year or two- I wouldn't recommend them