Super disappointed in the service I received last weekend. I was only in town for the weekend and wanted to do something special. I found this salon using SpaFinder.com. I requested an ombre and was assigned an Associate who is also a color specialist. I described what I wanted and, through an extensive conversation about colors, the stylist showed me two color samples that I liked (a chocolate for the top and a bright red for the bottom) and she went to town. When the color came off, she said the red came through really nice, but all I could see was all dark hair. That's when we started to have a problem. She started arguing with me that the color would show better after it was dry and that she did exactly what I asked for. What I wanted was a true ombre - the top 70%-ish of my hair one color and the bottom/ends the other color; what I got was a lot of deep red highlights with a chocolate base woven throughout. You could tell she was irritated because she started pulling my hair hard while she was drying it and the brush was hitting my head a little harder than it should have. (I am not new to having my hair done, so I know what it's supposed to feel like.)
The only saving grace is that my hair still came out looking pretty. Pretty, but NOT what I spent over $100 to get. I am willing to take partial blame because I should have brought a picture, but as a color "specialist," I believe there should not have been room for this much error. I left severely disappointed.