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  • I wish I could give 0 star. Worst customer service I have ever experienced in my life specialy compared to other retailers along Bloor St and yorkville area. I understand their policy that we can't return a merchandise without the tag. I bought a jacket 2 hours ago, then I ran to Holt Renfrew for an appointment, without taking the jacket out of the bag or touching the tag. The jacket was inside the Zara bag the whole time. It didn't move or anything since the girl who did the transaction put it in the bag. 2 hours later I went back to Zara to return the jacket because I change my mind and wanting the other jacket instead. I handed the bag to another sales rep and turned out the tag was mising. It definitly wasn't my fault. The other girls from before sould've taken it off. The new girl did not seem like she knew idea what's she was doing. So the talked to her manager who was a gentlemen. THE MOST RUDE MANAGER I have a ever met. Beside didnt want to accept the jacket, he accused me that I caused the jacket got wrinkly. Seriously!! It only 2 hours ago and I didn't even take out from the bag. How did I do a magic to make it wringly??? Again, I understand the policy. But both he and she should have come up with a solution or at least trying to help because it was totaly not my fault that the tag was missing. WORST. WORST. WORST. I would never ever go to Zara at Bloor anymore. It's just totaly different compared to how friendly and helpful all the sales rep at Hold Renfrew.
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