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| - 1. Our Server Rob was absolutely fantastic. His command of both his job and the authoritative command he demonstrated was admirable. Even after a sarcastic and frustrated quip by me, he still kept his cool. Under no circumstance do I blame my server for what happened. He was doing his job. It was his manager that was flatly deplorable. I would very much appreciate my money back. The story follows below.
2. This visit, my last, has unequivocally turned me off to 'CPK' for the rest of my life. Under no circumstances would I ever consider visiting another 'CPK' again -- at any location. Sadly, my girlfriend used to like this place, now she despises it.
Upon ordering a poorly seasoned macaroni bite plate by my girlfriend, she asked our server for some marinera sauce to give it some more flavor to cut through the breaded and fried mess. He states that there was a $1.00 charge for the add on, and that the kitchen would "saute" some for us and he'd have it right up. Sitting at the bar, we watched as the open kitchen poured some from a plastic bag into the container, and then ladled an overly generous amount in to a dish. We then watched as one of the line cooks -- in full view -- put the dish into the microwave. The manager then served us the nuked tomato sauce and I politely, but succinctly, asked him why the sauce was put into the microwave, after we had been previously informed that the sauce would have been warmed in the pan. Yes, it tastes differently and would have been worth $1 had it been warmed in-house, and dare I say it I hoped would be made in-house, however it would have been fine if he just would have comped it -- even though admittedly I should have asked to comp the bites themselves.
The problem came when the manager decided to respond in a flippant manner. Not only did he drop the ball on quickly fixing the problem but yelled at both me and my girlfriend telling us that "all add-ons cost $1" and that "...if we'd like it in a pan he could have it made for us in a pan." I tired to reason with him as to why I was not going to pay for it. He continued to raise his voice, and rudely slammed the dish down when, exasperated, I asked him to just take it back. His sarcastic lack any sort of sophistication, his inability to rectify the situation, his disrespectful tone he took with my girlfriend -- a young woman whose job is to work with severely autistic girls as a teacher -- and the overall pathetic vibe I felt from the 'CPK' he managed ensures I'll, we'll, never return.
The salad was good though!
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