First impressions begin on the phone. I was new to the practice. I had lots of questions. The couple people I spoke with answered my questions and set the appointment. 3 stars for you!
My visit with the Doc was good. She was very helpful and listened. 3 stars for you. (I do not need to know about any personal cell calls you receive, this is my time with you.)
Then I receive a phone call just minutes before closing from the office saying they had results for me. I missed the call and responded immediately. Much disappointment when the answering service came on to say the office was closed for the day. It is Friday. Most people want to know their test results. PLEASE do not call and then not allow us to call back the same day. You might call patients at an earlier time giving them a chance to speak to you the same day. Would you like to wait over the weekend for results?