I canceled my membership months in advance due to the fact the gym was in constant disrepair. Come to find out they never canceled the membership. The representative I called was not helpful and I had to leave a message with a supervisor. He also didn't put me on hold and I could be hear him speaking about how he wanted to get laid that night. Listen dude I am all for people getting laid but cancel my membership when I ask please! I really wish I didn't have to give them one star. STAY AWAY!