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| - This review is about a month old, however I realized it never posted.
Today was my first experience and unfortunately my last. I went through the drive through, the guy on the headset asked me to hold on. He forgot to turn his mic off, because I could hear him having a casual conversation with someone else. Finally he took my order. Once I got to the window, they apologized and asked for my order once again because the person who took I originally spoke with, "left." He was outside talking with friends.
They asked me to pull forward to park and wait for my food. 15 minutes passed, 15 minutes of me sitting with my car running, and the two cars behind had already gotten their food and left.
I went inside and asked for my refund. They could not figure out how to refund back to my card, so I received my money back in cash. I also realized that i never got my receipt. The manager apologized to me, saying "we feel really bad, it's not usually like this, we hope you will try us out again." No other compensation, no coupons or vouchers. However, they did tell me that my food was now ready. I didn't want it. I'm beyond disappointed in how messy my experience was from start to finish. I believe management could have handled this situation much better. I really wanted to like this place, but it's completely left a bad taste in my mouth without even getting to try my food.
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