Edit: I completely forgot to come back and update my review!!!!!!!!!!! I ordered my 6 pack of frozen coffee to bring back to my current home - a 5-7 hour drive. I preordered the coffees with Casey and she assured me I could come in and it would all be ready. They offered ice for my cooler, and made sure I'd be set for the trip and the coffee would make it. This was by far the best customer service I've had in a long time. She (and the manager, I think?) was very informative about the different sandwiches that they are known for, offering recommendations for "my first" which was the BBQ pork. Very personable and asked about my life and got to know me a bit in the few minutes of interaction. Why am I mentioning this? Because I didn't feel like just another customer or $$. I felt like a friend or part of the family, very welcome.
My frozen coffee made the trip back to me still just as frozen as when I picked it up. I would like to get ahold of higher ups to inform them of my positive experience. Going above and beyond to make sure my experience was a great one. They deserve the recognition.
I tried this chain for the first time in LA and fell in love. Then when I discovered this location was on my road trip home, I HAD to do it. I was not let down. I might make semiannual trips to stock up and have a glorious bahn mi sandwich. Keep up the terrific work!
Amazing amazing amazing place. Casey (I hope I spelt your name correctly) was such a great help. I will come back to add to this review, but I'm so thankful for my positive experience here I wrote my review before I left the parking lot. A+++++++