About: http://data.yelp.com/Review/id/pZX23DWPPUCW24reuEiXPQ

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-03-31 00:00:00 (xsd:dateTime)
itemReviewed	Dollar Car Rental
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	I don't really give a damn which agency I rent a car from. I generally base it on who has the best price for the vehicle that I plan to borrow. For our most recent trip to Charlotte/Columbia, Dollar had the best rate. However, just holding out for the best rate sometimes has its drawbacks and at the beginning of this trip, we thought that one of those drawbacks was going to kick us in the face. After a loooonnnngggg trip from Honolulu-Chicago-Charlotte, we picked up our luggage and car seats and headed to meet the Dollar shuttle from the terminal. Uneventful so far, until we arrived at the depot ...... and there wasn't a car in sight. This can't be good I thought. I entered the ticket area that had 3 people ahead of me on line. Not too bad, right? Not until an announcement was made that there were NO (0, zilch, nada) cars available. What??? Really??? I calmly (which is not like me at all) asked how long would the wait be. Renita, the agent at the counter, calmly and politely responded, oh about 30-45 min. Not too bad, I needed to stretch my legs anyway. However, a fellow customer in line wasn't so nice about everything, mumbling (not so quietly) how horrible it was that she had to wait even though she had a reservation and that maybe she should go somewhere else. Renita, calmly yet firmly (apparently, this customer had been a pain in the ass for quite some time) responded, "Miss, you're welcome to go somewhere else, but NO ONE has any cars. Because of the winter storm the previous week, everyone rented vehicles one-way." Ok, point made, and the other customer's demeanor changed instantly. Less than 20 minutes later we were upgraded from a full size car to a full size SUV (score !!!) and Renita hung around after her shift ended to make sure that we were happy. Sometimes good customer service comes in many shapes and sizes; this one was a strong woman making a solid point for the better good. HERE, HERE !! Some people can be your best friend or your worst enemy ...... Your choice. Oh, the SUV was awesome !!!!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Angelo

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