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| - I will preface this review by saying that I have been a customer of Steve's for over 25 years. I've bought Les Pauls, I've bought amps, drums, countless strings, pickups, and other accessories. Customer service has always been somewhat unfriendly and rough around the edges., but I tolerated it.....up until,today.
This Saturday morning, I wanted to bring in a telecaster to have the pickups changed and to perform a compete setup. Since I'm aware that the store is moving locations soon, I wanted to call and verify that they were still accepting instruments to repair at the Old Montreal location. The store opens at 9am. I happened to call at 8:59am thinking I'd take my chances that someone would answer. After about 5 rings, an employee answered the phone. I asked him if I could bring my guitar in to the store. He started to shout at me right out of the blue. He said " It's 8:59 am!!! What did you do? Set your alarm clock for 8:59 just so you could ask me your question?" I was so taken aback at this prick mouthing off to me, that I simply answered him honestly "No" ( I hadn't set an alarm just to call his store) I happened to call him when I did. It's not like I called this guy at his house. He was at work. If he didn't want to pick up the phone, then he should have stared at his watch until exactly 9::00am, lest he put in an extra minute of work into his day. I'm sorry this guy hates his job and probably his life. As a musician, I would think it would be a real thrill to work in a music store. Unfortunately, you will find that most of the employees at Steve's are morose as hell and very cynical and jaded.
The point being that it is inconceivable to me how a business can be so abusive to customers. I have a small memo for Steve's: You are not a monopoly. I can get any guitar or amp I want from Musician's Friend, Sweetwater, Cosmo's, Long and Mcquaid, La Music, Axe Music, Archambault, Best Buy, Nantel, and even good old Jimi's music in NDG. Customers should do themselves a favour and spend their money where they are appreciated.
I just brought the telecaster into Jimi's on Sherbrooke street and told them the story about Steve's mouthing offf to me for no reason. The guy at Jimi's rolled his eyes and told me he feels like nearly everyday someone walks into his shop and tells a story about problems with Steve's.
I'm more than happy to support Jimi's music and some of the other merchants listed above. I'm done with Steve's as of today. I'm looking forward to buying a Marshall Silver Jubilee head and matching cabinet in the next year. Steve's clearly doesn't want my business. I'm glad to buy it elsewhere.
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