I'm surprised this place has so many sterling reviews. When I walked in the first thing we noticed was all of the dust clinging to the light fixtures, ceiling and walls (especially around light switches). Then we sat with our menus waiting...and waiting...and waiting for our order to be taken. The avocado dip and whole wheat chips was an amazing appetizer, and there the good food ended. Our lunches took over 30 minutes to be brought to us when half the cafe was empty. I stood at the counter trying to get someone's attention when the waiter never came back to check on us or give us more water. The floor in the kitchen is covered in food, especially under their rolling racks, and the counter tops where food is prepared are littered with dirty utensils and pieces of food that fell during prep. My chicken salad sandwich was completely bland and had a weird after taste which was such a surprise after the great avocado dip. I even tried to apply pepper to help and wouldn't you know it, my pepper shaker was completely empty. When the waiter finally came back to ask if we needed anything it had been over an hour since we'd sat down and we asked for the check.
I'd had really high expectations for this place after reading all the reviews and now I have no idea why anybody wants to go back here. The service is horrible, the entree was less than mediocre and not a single person in that place seemed happy to be there. I wanted to try several things on the menu, but I'm not going back again.