I go to purchase a mattress explain to the sales rep that I'm looking for something that will keep me cool. He sells me a mattress that he assures me is specifically for keeping you cool. Well I get home check out reviews on this mattress and come to find out the number one complaint is that the mattress is know for keeping people hot. In fact it says this mattress is perfect if you live in a cold area bc it will help warm you up. Needless to say we are in az so no I don't want a mattress that is going to make me hotter. So I call the store back with in 24 hours to cancel the order, which has not been shipped or probably even ordered at this time bc it has only been 15 hours since I originally placed the order. Now when he sold me the mattress he said there was a 30 day guarantee which I thought ok if I don't like it I can return it and get my money back. He never told me they had no refunds. So I called my bank disputed the charge and they fixed it immediately! So no I would not recommend this store besides I feel that if a store can't offer a refund then that means they can't back their product. And if you do decide to purchase from them and end up needing a refund or to cancel an order then go straight to your bank to dispute it. You will get nowhere trying to talk to them