I made a reservation for 14 people. They set us up for a spot for 10 people. 2 of us had to sit at different table and rest of us were uncomfortably smashed together. When asked to sit at a different location, management said no without giving an excuse and didn't seem to care.
Before making the reservation, I asked if the parking validation is for the full day. I was informed by two different people that on Saturday, it would be validated for the day. When time to leave the parking deck, the ticket was validated for only 3 hours. The entire party had to pay for parking, when informed it was validated for the entire day. I called to complain and the hostest would only say "it's just 3 hours" repeatedly. She didn't apologize or seem to care. Horrible customer service.