We just got a survey from these guys, here was my reply:
"It seemed like we were putting the service guy out by just showing up. I came in after working a 12-hour overnight shift. There were other places we would have rather been ourselves, but my car was broken.
The first service guy seemed bothered that we started to sit in front of his desk. He sent us over to Subaru man, who was bothered that he had to clean off his desk in order to help us out. Then he seemed hesitant to honor the coupons that we got off of your website. Really?
Here's a little hint to keep repeat customers: throw them a bone. Most families in the this country nowadays are unable to absorb a $1,000 emergency. My wife's Jeep dealer does a complete check on everything, even fixes tires for free when she goes in for an oil change. They offer her specials that transfer to other dealerships all over the country. Even our Firestone guy goes online to find a way to reduce our costs.
Wincing when we pull out a coupon? If that's gonna be the case, then don't put the stuff out there. It's bad enough to go in there tired, but then to be treated as if we were trying to pull a fast one on you guys...
So yeah... never again. Are your service staff merely sales people or did they start out turning wrenches first? Hopefully it's the latter, but you'd never know it by walking into that place.
Don't call us. Good luck."
I have experienced no benefits for paying extra at this dealer. I have a high-mileage Subaru with a brand new engine. They called me after my first oil change and asked me if I wanted to replace it. And then they called again... and again. Stay away. Stay far away.