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| - I received a GC for Christmas for a series of lessons and was instructed to look at the website, read the bio's and check the calendars of the instructors. At that point, I could pick who I wanted to take lessons from and call the studio. I called numerous times before finally speaking to a live person, the first few times I didn't even get a machine, only an automated voice saying "enter your access code". Finally I spoke to an employee who stated, "oh, I was on vacations last week!" Hmmm, not good business practices. I spoke to her regarding the instructor I wanted to meet and the day that would work best, having already looked at the website and calendars. I was told that the instructor was "fully booked up". I asked, "forever? Or for the next few weeks? I can wait a week or two for her schedule to open". She said, "no, she doesn't have any availability". I said I could do Monday evening or Tuesday evenings as I work full time. She offered Tuesday in the am, she offered Thursday evening, I explained again that I could only do Monday or Tuesday evenings. She then told me that she could put me on a wait list, because sometimes people cancel and a lot of people purchased four package GC for Christmas. I thought, ok, I can wait, gave her my name and number and asked her to call if they have any openings. I heard nothing and had the opportunity to start lessons elsewhere and started with a different instructor, not connected with Phoenix Music. Skip to the last few calls and the owner, Aric. We asked for a refund and needless to say, he was not pleasant. I get that you are unhappy to return any money but I am very disappointed that a gift I was so happy about and did some research into who I could have teach me turned out so sour. When my husband called the first time to request a refund he told Aric that no one had called as promised from the wait list. Aric stated that he didn't know why she told me they would call, they don't even have a wait list or cancellation list. On the final call, My husband stated that the employee lied about the wait list and that had pushed us further away, Aric then yelled, "my employee didn't lie!". In closing, Aric was a stand up guy and was able to refund our money and I am very grateful for that. I would say, buyer beware because some business practices are uncomfortable and I'm happy to be done with it and able to move on.
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