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  • We were invited back after finding hair in our food. We decided to give them another chance. We went in on Friday and fully expected it to be busy and to have to wait. Jack's knows how to handle busy. The shark club doesn't believe in a registration system and informs guests to have a seat at the bar and we'll let you know when your table is ready. Without wanting to take our name the host proceeded to seat numerous guests to tables around us. We decided to get appetizers and a few drinks before our tables was going to be ready but we ended up spending over an hour at the bar after repeatedly checking in with the host and being assured we were next. Finally giving up we ordered our food and committed to eating at the bar, despite our original plans. A few minutes later our table was ready and we were transferred to our table and were asked to settle up prior to sitting. We had asked if our entrees would be transferred or would we need to replace the order. The bartender said I will let her know just settle up your tab. Needless to say anymore you can guess what wasn't transferred and were left for us to finally get attention of a waitress to take our order. The place is filled with big screens and little black dresses but forgets the simple tasks of hospitality and customer service. Although I had a $40.00 off coupon and didn't bother bring this lackluster customer experience to their attention again. I will not return to this location and hope they revisit their leadership team. I am used to the shark club in Vancouver which always provides a next to none lounge and dining experience. This one however, is awful.
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