First service was excellent.
This was my second service. From the time I arrived, the attendant stood there when I said I had a scheduled service. He waited without prompting me for the information he wanted, which through questioning on my own accord was my name. That's fine, whatever it was 7 am I get it.
Secondly, the person who took my car offered me no escort to work unlike the first service and also tried to dissuade me from getting the complimentary car wash. Saying the machine was broke, and it would add "a lot of extra time".
Third, when I received my car back the mileage check in was 8xx14 on the receipt and the checkout also listed 8xx14. However, when I got into my vehicle it was 84xx17. 3 miles unaccounted for? An oil change and tire rotation?
That doesn't necessitate driving a vehicle for 3 miles. As the lady handling my vehicle speeds up to where I was waiting and hits the breaks. That was the final straw. I thought Auto Nation was building a brand based on reliability and trust but actions always speak louder than words, and what separates people doing a job from companies that have a strong mission drips down to the employees.
They lost my business permanently and it's my job as a former customer to tell everyone I come into contact with the difference, including fellow yelpers. Do your due diligence. Read the positive and the negatives and weigh them. Of course Their PR team will reply to any negative review AFTER poor service was established. But it does not change reality. Good luck out there!