The food here is delicious. I have been twice and both times my burger was really good. I also love the fries either with the green chili cheese or the chili con carne...both are awesome.
The first time I went with girlfriends and we sat at the bar. The bartender was attentive, although the person who closed our tabs at the end messed up and overcharged me...like by a lot. She reversed it but it took several days for things to correct themselves in my bank account. The second time my sister and I went and ordered at the counter. We stood in line about 10 minutes and we finally got to the front woman behind the counter said they were on a table hold. Since they assign you a table and all the tables were full you basically just had to stand there and wait for something to open up. Luckily something did and we were seated and eating in a short amount of time.
My issues with the concept are:
1. Why am I waiting in line to order and not paying? There were tons of servers who could have just waited on you in a normal fashion. That way you also know the wait to get a table before standing in a really long line only to be told that you have to wait even longer.
2. Why do the servers ask you if you need anything? What can they bring you? You've ordered your food at the counter and you've filled your own drink...maybe drinks from the bar? I don't get it.
Despite these issues I will go back for the burgers and fries...I just wish they'd rethink the wacky concept.