I had Freddys in San tan valley. I was excited for it to open so close to my neighborhood. I went to this Freddy's back when they first opened with my two sons. The place was packed and there was no where to sit. One open table was closest to the counter. I've not been back since because of it.
Their food execution really is horrible and made me wish I'd gone to 5 guys in the same plaza. My burger was so greasy the bun was soaking wet and I couldn't understand why bc the burgers are so thin and additionally my party was so crispy I felt like I was eating a beef chip between two buns. My son doesn't like like hamburgers so he had chicken and he said it tasted like fried frozen chicken. Maybe it was. My other son had a hamburger but he cursed me for not going to the other place so I told him to eat it and I'll get him ice cream. He did and we did.
The flow of foot traffic through this place is irritating. The table we had to sit at since we ate in is next to the line and it just so happens I had direct scent and sight to everyone's below the waist. I wanted to move but then I saw the staff bus the tables. Let's sweep up the floor with the broom and oh there's stuff on the bench let's use the same broom to sweep off the bench. C'mon!
I know what it's like working in food service my first jobs were in fast food and waiting tables and many front and back end restaurant jobs. The places I worked at had video classes you had to take on restaurant work etiquette and take a test to pass.
Food: fail greasy burgers overcooked patty
Cleanliness: with a glance it's clean but spot checking fail
Staff: some were nice and some appeared clueless or angry that you ordered food.
Restaurant in general: I want to like Freddys Butts in my face is not cool. Let's fix that?
I gave them two stars because the kids loved the custard.
I'd be more than happy to visit when I see consistent positive yelp reviews on this place. Otherwise I'll skip the drive thru and make a phone order to 5 guys.