Ive been going here for years and have to say...the customer service has gone downhill. They are down to only one technician capable of doing acrylic nails. I came in on a Sat. morning to have a repair done & was told that one magical person with those powers was out. I had to go to another salon. Two weeks ago, I made an appointment for a fill. They neglected to put me on the books. Once again, that magical person was not there so I was turned away after coming all the way down there in the Vegas heat. When I reschduled and came back down, I was not even offered a discount or anything. My tech is always late for her appointments...the record so far is 45mins. That being said, the nails & wax are still of 5 star quality.