It's been one month today that I was contacted by Best Buy Corporate rep Kelsey Forman regarding a problem I had at BB. For starters, let me say that I have bought quite a number of big purchases at BB, including a home theatre system, an IMAC computer, and a 4K TV. Looking to upgrade to a 4K projector for my home theatre system, I visited the BB on Charleston Blvd. and was told they did not carry 4K projectors. The BB website claims different. So I called their main store in LV, and was kept on hold forty-five minutes. Frustrated, I called corporate, and received a response from Kelsey Forman who promised to get back to me shortly. Snore! Been one month today. As a repeat BB customer, you'd think you'd get better service. Not!